Financial sector: Winning D-Day with Customer Service

By November 21, 2017Uncategorized

Financial sector:

Winning D-Day with Customer Service

Earn customers for life

In the Financial sector, it is now more important than ever to keep customers happy. The popularity of platforms like price comparison websites means that financial services products are now largely commoditised – while banks, insurance companies and more, struggle to retain their customers and provide them with world class service.

What Dynamics 365 for Customer Service does is to improve customer service through a single, unified experience that delivers end-to-end service across all channels—earning customer loyalty and empowering agents.

Earn customer loyalty

Minimize customer effort, proactively address issues, and deliver more personalized, seamless service.

Empower every agent

Give agents the knowledge they need to deliver faster, more consistent service.

Adapt to changing needs

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in

Omni-channel engagement

Connect with customers anytime, anywhere

Self-service and communities

Help your customers help themselves

Agent enablement

Help your agents succeed through a single user interface

Unified knowledge

Give agents and customers answers on the spot

To find out more about Dynamics 365, and why First Distribution should be your partner of choice, email Microsoft.csp@firstdistribution.co.za

Leave a Reply