Earn customers for life in 2018

By February 28, 2018Uncategorized

Dynamics 365 for Customer Service lets your customers improve their customer service through a single, unified experience that delivers end-to-end service across every channel – help the earn earning customer loyalty and empowering agents.

An increasingly connected digital world has changed the way customers engage with brands, as well as how they choose where to lay their loyalty. Customer experience is now a key differentiator – and customer service departments are central to delivering this.

By adopting a customer service management solution they’ll be able to give consistent experiences across self and assisted service engagements. Their agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.

What does Dynamics 365 for Customer Service offer? – Key features:

CASE MANAGEMENT:

Create and manage a case quickly and simply. Track trouble tickets ranked by urgency and severity — and prioritise agent workloads with queuing and routing tools.

SLA MANAGEMENT:

Real-time insights, SLA timers and entitlements are presented to the agent so that they ensure they always meet the service agreement for each customer.

TASK MANAGEMENT:

Increase team productivity and responsiveness with dynamic task management tools.

ACCOUNT & CONTACT MANAGEMENT:

View complex account hierarchies visually. See a history of all interactions and manage relationships with key people in the account.

SALES REPORTS & DASHBOARDS:

Role-tailored dashboards present real-time and historical data through a graphical user interface.

VOICE OF THE CUSTOMER SURVEYS:

Create and manage in-depth surveys. Drag-and-drop survey designer, theme editor and rich design logic makes it easy to create personalised surveys using a number of delivery options.

What are you waiting for?

Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing your customer to streamline every process and system in their business simply, seamlessly and through the world class brand that they’ve known and trusted for years.

To find out more about Microsoft Teams, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

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