Microsoft Dynamics 365 for Field Service

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Do you realise the importance of Field Service Management?

Gartner has predicted that by the year 2020…

70% of organisations will cite customer satisfaction as a primary benefit of implementing Field Service Management

More than 75% of Field Service organisations will deploy mobile applications that go beyond data collection

Over 40% of Field Service work will be done by technicians that are not employees of the organisation

10% of emergency Field Service work will be scheduled by AI

Rethink What Field Service Can Mean For Business Growth

Microsoft Dynamics 365 for Field Service allows businesses to offer their customers a seamless, end-to-end field service experience. Built in insights help you resolve your customer’s problems before they arise, cut their operational costs, and deliver exceptional on-site experiences to them.

Case Studies:

Capabilities: Dynamics 365 for Field Service

1. Better Performance

Receive intelligence into operative field efficiency through targeted analytics. Data-driven decisions help transform field service into a profit hub.

2. Grow technician productivity

Take advantage of technologies like artificial intelligence (AI), IoT, and mixed reality to correctly notify and guide technicians through the service engagement.

3. Fast on-boarding and implementation

Cut down on-boarding time with an instinctive, role-driven interface that offers extensive learning experiences. Built-in intelligence helps any level of technician be more effective.

4. Streamline field operations

Improve profitability by making the most of schedules, and use remote troubleshooting so that technicians are dispatched only when needed.

What are you waiting for?

Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing your customers to streamline every process and system in their business simply, seamlessly and through the world class brand that they already know and trust.

Partner with First Distribution and Microsoft to start offering revolutionary Field Service Management to your customers today. Email Microsoft.csp@firstdistribution.co.za

Earn customers for life in 2018

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Dynamics 365 for Customer Service lets your customers improve their customer service through a single, unified experience that delivers end-to-end service across every channel – help the earn earning customer loyalty and empowering agents.

An increasingly connected digital world has changed the way customers engage with brands, as well as how they choose where to lay their loyalty. Customer experience is now a key differentiator – and customer service departments are central to delivering this.

By adopting a customer service management solution they’ll be able to give consistent experiences across self and assisted service engagements. Their agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.

What does Dynamics 365 for Customer Service offer? – Key features:

CASE MANAGEMENT:

Create and manage a case quickly and simply. Track trouble tickets ranked by urgency and severity — and prioritise agent workloads with queuing and routing tools.

SLA MANAGEMENT:

Real-time insights, SLA timers and entitlements are presented to the agent so that they ensure they always meet the service agreement for each customer.

TASK MANAGEMENT:

Increase team productivity and responsiveness with dynamic task management tools.

ACCOUNT & CONTACT MANAGEMENT:

View complex account hierarchies visually. See a history of all interactions and manage relationships with key people in the account.

SALES REPORTS & DASHBOARDS:

Role-tailored dashboards present real-time and historical data through a graphical user interface.

VOICE OF THE CUSTOMER SURVEYS:

Create and manage in-depth surveys. Drag-and-drop survey designer, theme editor and rich design logic makes it easy to create personalised surveys using a number of delivery options.

What are you waiting for?

Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing your customer to streamline every process and system in their business simply, seamlessly and through the world class brand that they’ve known and trusted for years.

To find out more about Microsoft Teams, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

Grow your Customer’s Sales in 2018

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The customer’s approach to interacting with businesses has profoundly changed over time. They are better informed and have higher expectations from service providers. Dynamics 365 for Sales allows your customer to go beyond sales force automation, enabling them to better understand customer needs, engage more effectively, and earn more deals.

Sales teams must now adapt to the new customer journey by personalising every interaction to their customer’s individual needs. By adopting a sales management solution, they’ll do exactly this. If customers expect smart service, they need to offer them more than that – with Dynamics 365 for Sales.

Based on Microsoft’s Dynamics 365 for Sales platform, their sales teams will be able to build more significant relationships with their customers, increase their performance and maximise their productivity.

What does Dynamics 365 for Sales offer? – Key features:

LEAD
MANAGEMENT:

Track leads from creation to close, while continually optimising campaigns across every channel.

OPPORTUNITY MANAGEMENT:

Manage customers and deals using a structured process that makes it easy to collaborate and see deals through to completion.

ACCOUNT & CONTACT MANAGEMENT:

Recruit, on-board and strengthen their partner channel through deeper enablement and activation.

SALES RELATIONSHIP ASSISTANT:

Get a clear picture of each customer relationship with a single relationship health score. This score is calculated by analysing transactions, emails, and social data.

SALES REPORTS AND DASHBOARDS:

Get answers fast with natural language Q&A. Conduct analyses without using technical resources. Receive accurate forecasts that build trust within the business.

SALES MOBILE APP:

Sell smarter – anytime, anywhere, even offline. Work on-the-go with rich, modern mobile apps that provide contextual news, social data, and task flows for quickly completing frequent activities.

What are you waiting for?

Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing your customer to streamline every process and system in their business simply, seamlessly and through the world class brand that they’ve known and trusted for years.

To find out more about Microsoft Teams, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

Introducing: Microsoft Teams

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Collaboration made easy with Microsoft Office 365

Office 365 Collaboration Use Case Guidance

Introducing: Microsoft Teams

Microsoft Teams is a new chat-based workspace for Office 365 – the new hub for teamwork.  It brings together people, conversations, content, and the tools teams need to collaborate. Different teams have different needs, and Office 365 welcomes them all.

If your organization is an Office 365 customer, you can get chat-centered, secure collaboration with Microsoft Teams simply by having your IT activate the functionality on in the Office 365 admin center.

Considering Microsoft Teams? Here’s some benefits:

Chat for today’s Teams

Microsoft Teams provides a modern conversation experience for today’s teams. Microsoft Teams supports not only persistent but also threaded chats to keep everyone engaged. Team conversations are, by default, visible to the entire team, but there is of course the ability for private discussions. Skype is deeply integrated, so teams can participate in voice and video conferences. And everyone can add personality to their digital workspace with emojis, stickers, GIFs and custom memes to make it their own.

A Hub for teamwork

Microsoft Teams brings together the full breadth and depth of Office 365 to provide a true hub for teamwork. Word, Excel, PowerPoint, SharePoint, OneNote, Planner, Power BI and Delve are all built into Microsoft Teams so people have all the information and tools they need at their fingertips. Backed by the Microsoft Graph, intelligent services are surfaced throughout the workspace to help with information relevancy, discovery and sharing.

Customize for each team

Since all teams are unique, Microsoft has invested deeply in ways for people to customize their workspace, with rich extensibility and open APIs available at general availability. For example, Tabs provides quick access to frequently used documents and cloud services. Microsoft Teams also shares the same Connector model as Exchange, providing notifications and updates from third-party services like Twitter or GitHub. Further, Microsoft is including full support for the Microsoft Bot Framework to bring intelligent first- and third-party services into your team environment.

Security teams trust

Microsoft Teams provides the advanced security and compliance capabilities that Office 365 customers expect. Data is encrypted in transit and at rest. Like all commercial services, Microsoft has a transparent operational model with no standing access to customer data. Microsoft Teams will support key compliance standards including EU Model Clauses, ISO 27001, SOC 2, HIPAA and more. And, as customers would expect, Microsoft Teams is served out of our hyper-scale global network of data centers, automatically provisioned within Office 365 and managed centrally, just as any other Office 365 service.

How does Microsoft Teams fit into the Microsoft Collaboration product scheme?

One size definitely does not fit all when it comes to collaboration. The context of what you’re doing and your preference for work style dictate the tool you use. The bottom line is that there’s no single tool or application that can single handedly solve for all of the collaboration needs inside an organization. That’s why Microsoft has built Office 365 to deliver a complete group collaboration solution that meets the needs of diverse teams.

Which Office 365 plans will include Microsoft Teams?

Microsoft Teams is available in most Office O365 commercial suites: Business Essentials, Business Premium, E1, E3, and E5. Microsoft Teams will also be available to customers who purchased E4 prior to its retirement.

To find out more about Microsoft Teams, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

Start utilising Azure capabilities today and save…

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Why wait for the local DC’s, start utilising Azure capabilities today and save…

It does not make business sense to pay for on-premise physical hardware. Knowing what you can safe by using Azure it makes great business sense to be in full control of your IT spend without operational sprawl.

The ability to only pay for what you use and manage your resource requirement with a click of a button. Simply add more computing power when you require or scale it down when you are done.

No operational sprawl, no time or money wasted – Azure gives you secure, efficient and scalable public cloud infrastructure.

The following Azure VM’s are now available for your workloads:

Entry Level Machine
(Domain Controller/Low Traffic Web Front End/Dev & Test)
Production Machine
(HR/Accounting Package)
High Performance
(SQL/Backend Servers)
This workload is perfect for low performance and read-write operations. Web Fronts that are servicing low traffic volumes such as internal applications or static web pages would be a perfect fit. With fast premium storage, this machine is perfect for running those HR and Accounting packages for small businesses.

Reduce the performance when you aren’t using it and increase when you do, it’s a win-win for cost-saving and productivity.

The best performance for SQL Server on Azure VMs.

If your workload is less demanding, you might not require every optimization listed below. Consider your performance requirements and workload patterns as you evaluate these recommendations.

  • Windows Server OS Included
  • 2 x Cores
  • 4GB RAM
  • 126GB HDD OS Disk
  • Windows Server OS Included
  • 2 x Cores
  • 8GB RAM
  • 126GB SSD OS Disk
  • Windows Server OS Included
  • 8 x Cores
  • 32GB RAM
  • 126GB SSD OS Disk
Cost Estimate:
$91.26 / R1, 295.83 p.m.

Cost Estimate:
$142.50 / R2, 023.48 p.m.


Additional Storage:
Get an additional 128GB SSD Premium Disk for ($18.60 / R270)

Cost Estimate:
$570.00 / R8, 094.00 p.m.

* The above pre-configured VM’s is a basic guideline. The correct sizing of customer requirements needs to be facilitated by the partner. Sizing and performance is based on software and workload requirements.

* ROE is based on R14.20 and may fluctuate

To find out more about Microsoft Azure, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

Collaboration made easy with Microsoft SharePoint Online

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Collaboration made easy with Microsoft SharePoint Online

Office 365 Collaboration Use Case Guidance

OneDrive for Business SharePoint Online

Who owns the data?

Although OneDrive is licensed for each user in the organization, the data saved to OneDrive is only accessible by the user who saved it, unless, the user has shared the data with other users. When data is saved in a SharePoint Team site, the files and data belong to all users with permission to the specific site.

 

Permissions?

The user has control over the data and who can access it. Permissions are managed centrally and controlled by the administrator or users with admin rights.

Collaboration?

Because a OneDrive account belongs to a specific user, it is mostly used for low collaboration activities. SharePoint Online Team Sites were built with the purpose to make collaboration an easier and painless task.

Considering SharePoint? Here’s some benefits:

Create.

With the ability to seamlessly create sites that you can use to store files, collaborate with others, create tasks, manage schedules, build workflows, or simply, blog about any subject matter that appeals to you or your team.

Collaborate.

Share documents saved to your OneDrive storage included in SharePoint Online plans with anyone, sync files and data from your device to the cloud for accessing even when you’re not at the office. Work better together by editing documents at the same time. With its rich features, you will be able to chat with your co-authors within the same document and easily revert back to previous versions of the file when the need arises.

Connect.

Use the included unique visual search tool (Delve) to find relevant content within your Office 365 tenant. You’ll be able to find documents you, or your team members, have worked on recently (Only possible on files and documents you have permissions to).

SharePoint options and costs:

With Office 365, SharePoint offers enhanced security technologies, is easy to manage, and can be accessed from almost anywhere Connect with employees across the enterprise. Use SharePoint to engage with people, share ideas, and reinvent the way you work together.

Corporate

$4.26  |  R61 per user

*Prices are ROE dependent

With Office 365, SharePoint offers enhanced security technologies, is easy to manage, and can be accessed from almost anywhere Connect with employees across the enterprise. Use SharePoint to engage with people, share ideas, and reinvent the way you work together. Plan 2 includes additional functionality including Enterprise Search, e-discovery, ACM, Compliance, Business Intelligence with Excel Services, PowerPivot, PowerView

Corporate

$8.51  |  R122 per user

*Prices are ROE dependent

Want to offer SharePoint Online to your customers but need some assistance?

Through our GoFirst Cloud Services offering, you can leverage the skills and expertise of experienced deployment capability without having to get certified yourself – a professional service you can white label.

Once-off Implementation costs:

SharePoint Online Remote Deployment – Bronze Plan

SharePoint can be used to provide intranet portals, document & file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence (BI). It also has capabilities around system integration, process integration,
and workflow automation.

Scope:
The Bronze Deployment option is a entry level choice. This solution consists of:
• Basic Company Intranet
– Announcements
– Communication
• 3 Document Libraries
–  Includes versioning
• Basic Search

Out of Scope:
• Custom branding
• Migration of data

R3 850.00

SharePoint Online Remote Deployment – Silver Plan

SharePoint can be used to provide intranet portals, document & file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence (BI). It also has capabilities around system integration, process integration, and workflow automation.

Scope:
The Silver Deployment option is a entry level choice. This solution consists of:
• Company Intranet/Portal
– Announcements
– Surveys
• 5 x Department Sites
• 5 x Document Libraries
– Includes versioning
• 1 x Custom Workflow (limited to maximum 2    approval steps)
• 3 Forms and custom list database for information capture (i.e. products, costs etc.)
• Basic Search

Out of Scope:
• Custom branding
• Migration of data

R6 600.00

SharePoint Online Remote Deployment – Gold Plan

SharePoint can be used to provide intranet portals, document & file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence (BI). It also has capabilities around system integration, process integration,
and workflow automation.

Scope:
The Gold Package is an intermediate level choice. This solution consists of:
• Company Intranet/Portal
– Announcements
– Surveys
– News Feed
• 3 Department Sites
• 1 * Project site
• 5 x Document Libraries
– Includes versioning
• 1 x Custom Workflow (limited to maximum 2 approval steps)
• 3 Forms and custom list database for information capture (i.e. products, costs etc.)
• Basic Search
• Staff Training (limited to 1 x 2-hour remote session)

Out of Scope:
• Custom branding
• Migration of data

  R16 500.00

SharePoint Online Remote Deployment – Platinum Plan

SharePoint can be used to provide intranet portals, document & file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence (BI). It also has capabilities around system integration, process integration,
and workflow automation.

Scope:
The Platinum Package is a premium level choice. This solution consists of:
• Company Intranet/Portal
– Announcements
– Surveys
– News Feed
– Rotating Banner
– Custom Branding
• 5 x Department Sites
– Includes versioning
– Includes retention policies
• 2 x Project site
• 5 x Document Libraries
• 2 x Custom Workflows (limited to maximum 2 approval steps)
• 2 x custom search filters
• 3 x Forms and custom list database for information capture (i.e. products, costs etc.)
• Staff Training (limited to 2 x 2-hour remote session)

Out of Scope:
• Custom branding
• Migration of data

  R33 000.00

*Prices are ROE dependent

To find out more about Microsoft Microsoft SharePoint Online, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

The cost benefits of running SQL on Azure

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The cost benefits of running SQL on Azure

Windows Azure – Microsoft’s cloud infrastructure platform – has become a major part of Microsoft’s overall strategy. In addition, the Windows Azure SQL Database, formerly called SQL Azure, has become a major component of Windows Azure itself.

The SQL on Azure solution offers great savings in traditional businesses today. And when you utilise your SPLA agreement the savings are even greater!

Cost Estimates at a glance:

Azure Server Description Azure VM Standalone Azure with SQL licensing Azure with SQL SPLA License Type
1 E32 v3 (32 vCPU(s), 256 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $2 630.23 $10 843.27 $10 434.39 Enterprise
1 E32 v3 (32 vCPU(s), 256 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $2 630.23 $10 843.27 $4 665.27 Standard
1 D32 v3 (32 vCPU(s), 256 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $2 630.23 $4 820.37 $10 434.39 Enterprise
1 D32 v3 (32 vCPU(s), 128 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $2 223.00 $10 436.04 $4 258.04 Standard
1 D4 v3 (4 vCPU(s), 16 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $277.87 $1 304.50 $1 253.39 Enterprise
1 D4 v3 (4 vCPU(s), 16 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $277.87 $551.64 $532.25 Standard
1 D2 v3 (2 vCPU(s), 8 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $138.94 $1 165.57 $1 114.46 Enterprise
1 D2 v3 (2 vCPU(s), 8 GB RAM) x 732 Hours; Windows – SQL Server; Pay as you go; 0 managed OS disks – S4 $138.94 $412.71 $393.32 Standard

Overview

Microsoft’s ambitions for Azure in general, and for Windows Azure SQL Database specifically (which we’ll call SQL Azure in this article for the sake of simplicity), are much greater than just providing a database-backed service in the cloud. Their intention is to create an infrastructure for petabyte-scale “big data” and everything on down.

What are the advantages to using SQL Azure, as opposed to setting up your own SQL Server instance? Here are some of the most crucial, especially for those who are already running SQL Server on their own premises.

Benefits:

Use the tools you already have.
Working with SQL Azure can be done via SQLCMD or the SQL Server Management Studio, both of which ought to be intimately familiar to SQL developers.

High availability out of the box.
Azure generally obviates the need for building high availability architectures. This applies to SQL Azure as well; any databases built within it are automatically highly available.

No physical administration.
For people who are sick and tired of dealing with the hassle of setting up SQL Server, apportioning databases and mucking about with physical machines in general, having your database hosted in such a way where all of that becomes someone else’s job is a big plus. This is doubly so if you’re starting fresh and don’t have an existing store of data to pipe up into the cloud somewhere.

Elasticity. A much-abused buzzword, but in SQL Azure’s case, it applies. Applications written for multiple databases (via sharding, for example) can be scaled out with Azure by adding instances as needed. That said, the best benefits of SQL Azure don’t just consist of being able to spin nodes up or down on demand. Microsoft also provides an infrastructure of federations to make scaling out easier and less impactful, as well as tools like the SQL Azure Federation Data Migration Wizard to further automate this process.

Scalable service plans for multiple needs and budgets.
The industrial-strength features of SQL Azure may seem like overkill to folks with relatively modest needs, but Microsoft has taken steps to make SQL Azure appealing to both big and small business users. For one, they created a pricing structure that allows users with smaller needs to be accommodated; you can pay as little as $4.99 per database per month, with the maximum storage currently set at 150 GB per database.

Growing support for non-Microsoft technologies.
What? Yes. No paradox there: The more third-party software technologies Microsoft is able to support across all the different layers of Azure, the more likely people will use it to build applications with other software they’re already comfortable with. Aside from Python, NoSQL, Java, node.js, and PHP being supported throughout the Azure stack, one other major and pivotal tech that specifically applies to SQL Azure is Hadoop. The Hadoop on Azure system (Windows Azure HDInsight) is only available by invitation right now, but its mere presence is significant.

Use it via a VM if you need it.
One of the ways SQL Azure manifests being part of the whole stack is by offering multiple levels of implementation. If you simply need a website and a database, you can hitch a SQL Azure instance to an Azure website and be done with it. If you need a full-blown virtual machine (VM), you can get that as well — and even use a locally deployed instance of SQL Server in the VM instead of SQL Azure.

Sync and migration tools.
If you already have a clutch of SQL Server-stored data somewhere and want to either sync it with SQL Azure or passively migrate it via sync, Microsoft has published a service — the appropriately named SQL Data Sync — to accomplish this. Use of the service itself is free, and all inbound data to Azure costs nothing, so you won’t have to worry about racking up costs by syncing gigabyte-sized tables.

All of the existing tools used for migrating data between SQL Server instances also work. You can use the Microsoft Sync Framework to do that job, use T-SQL scripting, the bcp utility or the SQL Database Migration Wizard (although Microsoft does not support the last).

To find out more about Microsoft Azure, or to speak to a First Distribution representative, email Microsoft.csp@firstdistribution.co.za

Financial sector: Winning D-Day with Customer Service

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Financial sector:

Winning D-Day with Customer Service

Earn customers for life

In the Financial sector, it is now more important than ever to keep customers happy. The popularity of platforms like price comparison websites means that financial services products are now largely commoditised – while banks, insurance companies and more, struggle to retain their customers and provide them with world class service.

What Dynamics 365 for Customer Service does is to improve customer service through a single, unified experience that delivers end-to-end service across all channels—earning customer loyalty and empowering agents.

Earn customer loyalty

Minimize customer effort, proactively address issues, and deliver more personalized, seamless service.

Empower every agent

Give agents the knowledge they need to deliver faster, more consistent service.

Adapt to changing needs

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in

Omni-channel engagement

Connect with customers anytime, anywhere

Self-service and communities

Help your customers help themselves

Agent enablement

Help your agents succeed through a single user interface

Unified knowledge

Give agents and customers answers on the spot

To find out more about Dynamics 365, and why First Distribution should be your partner of choice, email Microsoft.csp@firstdistribution.co.za

Azure StorSimple Across Your Business

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Deploy Azure StorSimple Across Your Business

Azure StorSimple pioneered the concept of Hybrid Cloud Storage. By combining both public and private cloud storage capabilities, Azure StorSimple has empowered our customers to handle today’s key storage problems more effectively and economically. We can deal with massive data growth, provide solid DR capabilities, and yield overall storage cost savings of up to 60% while providing better performance.

Hybrid cloud storage-arrays
  • Seamlessly integrate with Azure Storage with no change in existing applications or servers.
  • Consolidate storage functions (primary, archive, backup, DR all in one)
  • Automatically tier older data to the cloud
  • Backup to the cloud
  • Storage efficiency – deduplication and compression
  • Military-grade encryption
8000 Series
  • Highavailability
  • DR to the cloud with the StorSimple Cloud Appliance
  • Test your DR solution before it goes live
  • Up to 500TB perdevice
StorSimple Virtual Array
  • iSCSI or SMB
  • No up-frontcommitment
  • Runs on HyperV or VMware
  • Up to 64TB per storage array

Azure StorSimple hybrid cloud storage solution breaks the cycle of endless focus on managing storage infrastructure and helps businesses use storage as a key enabler for business. With Azure StorSimple, customers can:

  • Consolidate large amount of storage infrastructure
  • Simplify storage management and data protection
  • Implement robust disaster recovery (DR) mechanisms
  • Accelerate IT projects that deliver business value
  • Reduce total storage costs up to 60%
  • Improve overall IT performance

Azure StorSimple significantly reduces the time needed to manage storage and gives IT the time and flexibility to work on higher-priority projects that support business goals.

What does it cost:

StorSimple 8100

$1359.04 / R20 000

StorSimple 8600

$2148.64 / R31 000

Delivery, Installation, Migration, and Management

 R80 000

*ROE Dependant

For more information about Microsoft Azure, and the benefits it has to offer your business, please contact us on Microsoft.csp@firstdistribution.co.za

Protect your customers against external threats

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What if D-Day strikes?
Protect your customers against external threats

What are your customers’ security concerns?
Can you or their internal IT department quickly identify suspicious activities and attacks?
How are their platforms and devices in use being secured?
How do they maintain visibility, control, and protection of their applications?

Microsoft 365 is a holistic, intelligent solution that has end-to-end protection rather than product specific point solutions.  Microsoft 365 includes Office 365, Windows 10, and Enterprise Mobility and Security that empowers everyone to be creative and work together.

Microsoft 365 Business

An integrated product for SMBs to access productivity tools, manage their productivity platform, and protect data across devices. For organizations with up to 300 users.

R241,70 SA / $17,39 Africa
Per User, Per Month
Microsoft 365 E3

Office 365 Enterprise E3, Enterprise Mobility + Security E3, and Windows 10 Enterprise E3. This per-user licensed suite of products offer users best-in-class productivity across devices while providing IT security and control.

R410,29 SA / $29,52 Africa
Per User, Per Month
Microsoft 365 E5

Office 365 Enterprise E5, Enterprise Mobility + Security E5, and Windows 10 Enterprise E5. This per-user licensed suite of products offer customers the latest, most advanced enterprise security, management, collaboration, and business analytics.

R737,95 SA / $53,10 Africa
Per User, Per Month

Product Value:

  • Replace passwords and protect corporate identities (Windows Hello for Business)
  • Enable self-service password reset across on-premises and cloud applications (Azure AD Premium)
  • Protect single-sign on tokens using Credential Guard (prevention of a Pass the Hash-style attack)
  • Turn on Single Sign-On and Multi-Factor Authentication (Azure AD Premium)
  • Leverage Conditional Access (EMS E3 –static, EMS E5 –dynamic, Azure AD Premium & Identity Protection)

Prevent devices from encountering threats (Office ATP) and to prevent malicious web sites (Smart Screen). Prevent unauthorized applications from running (Device Guard) and prevent malware from running (Windows Defender AV).

  • Detect and respond advanced attacks by protecting devices (Windows Defender ATP). Protect email (Microsoft 365 ATP). Protecting identities (ATA).
  • Detect and prevent data leakage –encryption, labeling, distribution, enforcement (Office Information Protection, Azure Information Protection, Windows Information Protection)
  • Classify and retain data –eDiscovery, selective retention (Advanced Data Governance)
  • Protect data on lost and stolen devices (BitLocker)
  • Monitor and manage device and applications in mobile devices (Intune)
  • Security Center (Azure Security Center, Microsoft 365 Security and Compliance Center)
  • Discover apps in an organization: productivity apps (ASM), all SaaS applications (CAS)
  • Endpoint security management (Windows Defender ATP)

Customer Value:

Prevent advanced threats and protect identity, apps, data, and devices

  • Protection against new threats – Protect, detect, and respond to malware; prevent data leaks and safeguard your data
  • Comprehensive and integrated – Instead of piecing together multiple products, Microsoft provides security capabilities that are built in and not bolted on
  • Productive end-user experiences – Holistic, end-to- end approach doesn’t interfere with user experience

PARTNER TAKE HOME:

Microsoft 365 can:

  • Help you protect your customer’s information and reduce the data loss risk.
  • Help you provide your customer’s with unrivalled organizational security. Detect and protect your customer’s from external threats by monitoring, reporting, and analysing activity to react promptly.
  • Help you protect your customer’s users and their accounts.
  • Help you create an environment where users are able to work securely form anywhere, anytime, on any device maintaining flexible workstyle.

For more information about Microsoft 365, and the benefits it has to offer your business, please contact us on Microsoft.csp@firstdistribution.co.za