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March 2018

Microsoft Dynamics 365 for Field Service

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Do you realise the importance of Field Service Management?

Gartner has predicted that by the year 2020…

70% of organisations will cite customer satisfaction as a primary benefit of implementing Field Service Management

More than 75% of Field Service organisations will deploy mobile applications that go beyond data collection

Over 40% of Field Service work will be done by technicians that are not employees of the organisation

10% of emergency Field Service work will be scheduled by AI

Rethink What Field Service Can Mean For Business Growth

Microsoft Dynamics 365 for Field Service allows businesses to offer their customers a seamless, end-to-end field service experience. Built in insights help you resolve your customer’s problems before they arise, cut their operational costs, and deliver exceptional on-site experiences to them.

Case Studies:

Capabilities: Dynamics 365 for Field Service

1. Better Performance

Receive intelligence into operative field efficiency through targeted analytics. Data-driven decisions help transform field service into a profit hub.

2. Grow technician productivity

Take advantage of technologies like artificial intelligence (AI), IoT, and mixed reality to correctly notify and guide technicians through the service engagement.

3. Fast on-boarding and implementation

Cut down on-boarding time with an instinctive, role-driven interface that offers extensive learning experiences. Built-in intelligence helps any level of technician be more effective.

4. Streamline field operations

Improve profitability by making the most of schedules, and use remote troubleshooting so that technicians are dispatched only when needed.

What are you waiting for?

Dynamics 365 has been specifically designed to integrate the very best of Microsoft’s product offerings into one radical product – allowing your customers to streamline every process and system in their business simply, seamlessly and through the world class brand that they already know and trust.

Partner with First Distribution and Microsoft to start offering revolutionary Field Service Management to your customers today. Email Microsoft.csp@firstdistribution.co.za